Refund policy

Returns Policy

We want you to be satisfied with your Pethurst purchase. If you're not happy with your order, we're here to help.

Return window
You have 30 days from the date your order is delivered to request a return.

Eligibility
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.

The following are not eligible for return:
Items that have been used or washed
Items damaged due to misuse or normal wear
Sale items (unless faulty)

How to start a return
Contact us at returns@pethurst.com.au before sending anything back. We'll review your request and provide you with the return address and instructions specific to your order. Return addresses vary by product, so please do not send items back without contacting us first.

Refunds
Once your return is received and inspected, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.

Faulty or incorrect items
If you received a faulty or incorrect item, contact us within 30 days and we'll arrange a replacement or full refund at no cost to you. You will not be required to return the item in most cases.

Shipping costs
Return shipping costs are the responsibility of the customer unless the item is faulty or we made an error with your order.

Contact
returns@pethurst.com.au — we aim to respond within 1 business day.