Shipping policy

Shipping Policy

Free shipping on all orders
Pethurst offers free shipping on every order, with no minimum spend required.

Order processing
Orders are processed within 1–3 business days of payment confirmation. You'll receive a confirmation email once your order has been dispatched.

Delivery times

Australia | 7–20 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or high-demand periods.

Tracking
A tracking number will be emailed to you once your order has shipped. Please allow 3–5 business days for tracking information to update after dispatch.

Customs and duties
International orders may be subject to customs duties or import taxes depending on your country. These charges are the responsibility of the recipient and are not included in the order total.

Order issues
If your order hasn't arrived within the estimated timeframe, contact us at contact@pethurst.com.au and we'll look into it straight away.